How RESHAPE Increased Retention by 20% and Eliminated Booking Conflicts

Client: RESHAPE

Challenge:RESHAPE, a boutique fitness studio offering group classes and personal training, struggled to manage their growing client base. Booking conflicts, inconsistent reminders, and manual payment tracking led to dissatisfied clients and missed revenue opportunities.

Solution:

1. Real-Time Booking System:MCode implemented a dynamic booking system integrated with the studio’s calendar. Clients could view real-time availability and book or reschedule sessions through a user-friendly portal, eliminating overlaps.

2. Automated Notifications:Personalized reminders for upcoming sessions were sent via email and SMS, reducing no-shows. Notifications also allowed clients to cancel or reschedule easily, improving the client experience.

3. Payment Tracking Integration:A payment gateway was linked to the booking platform, automating invoice generation, receipt distribution, and membership tracking. This ensured no manual errors in payment collection.

   
   

Impact:

• 100% booking conflict resolution: Clients enjoyed seamless scheduling, enhancing satisfaction.

• 20% increase in retention rates: Improved communication and operational transparency fostered loyalty.

• 30% reduction in administrative workload: Staff could focus on enhancing client experiences rather than troubleshooting schedules.